|
W & J Tod (Holdings) Ltd is committed to meet or exceed customer satisfaction in terms of product quality, delivery and cost and continuously improve whilst complying with customer specifications and requirements.
To achieve this we must all understand and uphold the following principles.
CUSTOMERS
- Identify our customers’ current and future needs and expectations and convert these into products that meet the customers’ requirements.
- Encourage customer feedback to help improve performance.
INTERNAL SYSTEMS
- Sustain quality excellence through continual improvement of systems, processes and equipment.
- Set, communicate and achieve quality objectives.
- Design safe and reliable products
- Understand and manage our processes to ensure they are performed effectively and safely.
- Maintain a quality management system that complies with the requirements of ISO 9001:2000, BS EN AS9100 and other industry related standards.
STAFF
- Ensure staff are competent to carry out their responsibilities effectively.
- Involve staff in quality and performance improvement decisions.
SUPPLIERS
- Only use reliable suppliers who consistently meet the company’s requirements.
- Establish close relationships with key suppliers for mutual and increasing benefit.
Chief Executive Approval: Held on Master Copy
  
 
|
|